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FAQs

Questions, answered.

Straight answers about how we work, what things cost and what happens after launch. Can't find what you need? Our team is happy to help.

General

We are a digital agency that designs and builds websites and online stores, then helps them grow with SEO, content writing, paid ads, social media and ongoing care. You can hire us for one service or bring several together. See all services.

We work with businesses around the world. Calls are scheduled around your working day, and you get a clear point of contact wherever you are.

Small and mid-sized businesses, established brands and other agencies, across many industries. What they share is a need for a website that brings in real enquiries and sales. See who we serve.

Yes. We offer white label design, development and SEO for agencies that need a reliable delivery team behind their own brand, with an NDA as standard. See white label services.

Pricing & quotes

Every project is scoped to your goals and budget, and you get one fixed, itemized quote up front. That covers anything from a single landing page to a full ecommerce build. No surprise invoices.

We start with a short discovery call, review your current site and goals, then send an itemized proposal with scope, timeline and price. Read more on how we quote.

SEO, content, ads management and care plans are billed monthly, with a clear list of what is included each month. You can change the scope as your needs change.

For fixed-scope projects we usually split payments into milestones, with the first one due before work begins. The exact schedule is set out in your proposal.

Process & timelines

Most business websites take 4 to 8 weeks from approved scope to launch. Larger stores and migrations take longer, and you get a dated timeline before we start.

Discovery, strategy, design, build, testing and launch, followed by ongoing support if you want it. You review and approve each stage before we move on. See our process.

You get regular progress updates during a project, and a clear monthly report for ongoing services that shows what we did, what changed and what comes next.

Access to your current site and accounts, your brand assets, and someone who can give feedback and approvals. If you need help with content, our writers can take that on.

Websites & platforms

It depends on what you sell and who will manage the site. WordPress suits content-heavy sites, Shopify and WooCommerce suit stores, and Webflow suits teams that want visual editing. We recommend one after the discovery call.

No. They are the ones we use most, but we are not limited to them. If your business runs on something else, we will work with it or help you choose a better fit.

Yes. We map every existing URL, set up redirects and carry over the content and metadata that matter, then monitor rankings closely after launch.

Yes. Every site is designed for mobile first, tested across devices and tuned for Core Web Vitals so it loads quickly everywhere.

SEO & marketing

SEO builds over time. Technical fixes can help quickly, while stronger rankings and steady traffic usually build over several months. We agree on goals up front and show progress in a monthly report.

No honest agency can guarantee rankings, because search engines control them. We focus on the work that earns rankings and report clearly on what it is achieving.

Yes. Clear structure, helpful content and solid technical foundations help your business show up in AI-generated answers as well as traditional search results.

We plan and manage Google, Meta and social campaigns. Your ad spend is paid directly to the platforms from your own accounts, so you always keep control.

Support & ownership

Yes. Your domain, hosting, code, content and analytics are in your name from day one. If you ever move on, you take everything with you.

Yes. Our care plans cover updates, backups, security monitoring, speed checks and small edits, and our SEO plans keep the site growing month after month.

Yes. We start with a review of the code, plugins, hosting and security, fix anything urgent, then look after it like one of our own.

Email us or message your point of contact. Care plan clients get a set amount of edit time each month, and urgent issues are prioritized.

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